HospitalityAdda

What is Front Office Voucher? Types of Vouchers in Front Office - Hotel Management Notes Voucher definition: A document detailing a transaction to be posted to a front office account; used to communicate information from a POS (Point of Sale) to the front office. Types of Voucher:  - Visitors Paid Out Voucher - Miscellaneous Charge Voucher - Cash Receipt Voucher - Telephone Call Voucher - Travel Agent Voucher - Commission Voucher - Guest Allowance Voucher - Restaurant/ Bar Check Voucher 1. Visitors Paid Out (VPO): The money paid by the hotel on behalf of guests. Reasons: Payment for taxi Florist charges Postage and courier charges Emergency medical expense  2. Miscellaneous Charge Order (MCO):  It is prepared for miscellaneous services and facilities like laundry, health club, beauty salon. MCO is to be signed by the guest before posting into the guest folio. 3. Cash Receipt Voucher:  It is an acknowledgement that a payment has been m...

What is Front Office Accounting? Types of Front Office Accounts An Account is a form on which financial data are accumulated & summarized. The increase and decrease in an account are calculated and the resulting monetary amount is the account balance. Any financial transaction that occurs in a hotel may affect several accounts. The simplest form an account resembles the letter T Front Office accounting documents typically use a Journal form in non-automated or semi-automated record keeping system that looks like: In hotels, the Front Desk Cashier maintains guests’ accounts and ensures the settlement of the same FRONT OFFICE ACCOUNTING Front Office Accounting system monitors and charts the transactions of guests, non-guests, agencies using the hotels’ services and facilities.  It captures and records guest data during each stage of the guest cycle Functions of Front Office Accounting Creation & maintenance of guest and non-guest accounts accurately. Tracki...

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Preregistration in a Hotel Front Office. In this thread I have provided the notes on the Preregistration process of a Hotel's Front Office. Notes by: Manish Sharma, Lecturer at Amity School of Hospitality (Amity University, Noida). Further explained by myself.  Preregistration process is done for: i) Regular guests who come to the hotel ii) VIP Guest iii) Handicapped guests iv) Special Attention Guest v) Group or Crews Purpose of Preregistration: i) It helps in more effective registration ii) Speedy check-in, less time is consumed during the registration process when most of the things are already done. iii) Time Saving is very crucial because if it takes time then other guests who may be in the waiting line will have to wait more than required. iv) More time for Front Office Assistance to give personal touch in service at the time of arrival. Receiving Guest i) Receive starts with doorman who opens the door, the guest is wished and welcomed. ii) Pr...

In Hotel we have various types of keys available given to different level of staff and to the guests, here we have mentioned 6 types of keys that are used in the Hotels although as technology is moving forward new innovations are coming. TYPES OF KEYS: 1. Grand master Key or Grandmaster Key It opens all locks (single or double locks) of all guest rooms. It is used in case of emergency or when the access to the room is prevented. It is held by security in charge, general manager of the hotel and duty management or maybe with the executive housekeeper. 2. Master Key It opens only single lock doors which are not double locked by the guest. It is kept with deputy or assistant housekeeper. 3. Sub Master Key/Section Key This key opens all rooms in a maid section. 4. Floor Master Key It is kept with the floor supervisor and can open all rooms of a particular floor which are not double locked. 5. Individual Room Key It is handed to the guest at the time of check in ...

Duties and Responsibilities of the Front Office Staff in a Hotel.  Front Office Manager: 1. He is the most senior staff of the Front Office Department 2. He makes sure that the front office department is running and functioning smoothly 3. He sees that the staff is well groomed, in proper uniform and is coming on time 4. He makes sure that the guests coming and going in the Front Office lobby are satisfied with the environment and their queries are being solved. 5. He is entirely responsible for everything that goes in the Front Office. 6. He deals with the guest complaints too. 7. If other front office staff can't handle guest queries or have any other problem regarding the hotel, Front Office manager then has to present there and handle the situation. Front Office Lobby Manager: 1. He ensures that all the rooms are blocked for booking as per reservation requests 2. He keeps a check on the room position, whether they are available for booking, reser...

Question Paper of Semester 1 - Front Office Operation 2018 Important Questions. These are the questions that came in the examination of Front Office Operation - I for Semester1 (2018). Exam was taken at Amity University Noida. Date of examination: 20 November 2018. SECTION - A  Question 1: Describe the following terms: a) ARR  b) Amenities c) Black Listed Guests d) Block e) Bucket f) Retention Question 2: Differentiate between Resort and Motel. Question 3: What do you understand by "Plan". Explain all plans used in Hotel Industry. Question 4: Mention all function areas of Front Office and Explain in breif. Question 5: Write down full form of following abbreviations. a) APC b) CVGR c) BTA d) FRRO e) DCA f) FHRAI Question 6: Write step by step procedure to welcome guest in a hotel. SECTION - B Question 7: Explain "Tariff fixation" and also mention the basis of charing. Question 8: List and Explain ...

Important Abbreviations Used in Hotel & Tourism Industry (Full forms of Abbreviations). These are some commonly used abbreviations of the Hospitality industry. Note that this is based on Indian Tourism Industries and Hospitality Industries more. ASTA: American Society of Travel Agent AHMA: American Hotel and Motel Association AD: Arrival Day AT: Arrival Time ATC: Air Traffic Controller ASI: Archaeological Survey of India BTA: British Tourism Authority VIP: Very Important Person VVIP: Very Very Important Person CIP: Corporate Important Person FIT: Free Individual Traveler FFIT: Foreigner Free Individual Traveler CVGR: Corporate/Company Volume Guaranteed Rate ITDC: Indian Tourism Development Corporation DTDC: Delhi Tourism Development Corporation DND: Do Not Disturb DL: Double Law DOT: Department of Tourism FRRO: Foreign Regional Registration Office FHRAI: Federation of Hotel and Restaurant Association of India GIT: Group Inclusive Tour HWC: Handle...