What is Front Office Voucher? Types of Vouchers in Front Office - Hotel Management Notes
What is Front Office Voucher? Types of Vouchers in Front Office - Hotel Management Notes
Voucher definition:
A document detailing a transaction to be posted to a front office account; used to communicate information from a POS (Point of Sale) to the front office.
Types of Voucher:
- Visitors Paid Out Voucher
- Miscellaneous Charge Voucher
- Cash Receipt Voucher
- Telephone Call Voucher
- Travel Agent Voucher
- Commission Voucher
- Guest Allowance Voucher
- Restaurant/ Bar Check Voucher
1. Visitors Paid Out (VPO):
The money paid by the hotel on behalf of guests.
Reasons: Payment for taxi
Florist charges
Postage and courier charges
Emergency medical expense
2. Miscellaneous Charge Order (MCO):
It is prepared for miscellaneous services and facilities like laundry, health club, beauty salon. MCO is to be signed by the guest before posting into the guest folio.
3. Cash Receipt Voucher:
It is an acknowledgement that a payment has been made in cash.
4. Telephone Call Voucher:
It is the record of all the calls made by guests with the charges applicable on it. Made by telephone operator.
5. Travel Agent Voucher:
When a travel agent makes the reservation on behalf of guest then the hotel provides a voucher to the travel agent containing the details of billing procedure and services to be provided to the guest.
6. Commission Voucher:
Hotels offer commission to persons who provide regular business. Whenever commission is paid by the cashier, a commission voucher is made. It is generally authorized by the lobby manager.
Eg: A taxi driver who brings a walk-in guest. A travel agent working on commission basis
7. Guest Allowance Voucher:
It is an amount deducted from an invoice to compensate the buyer for an expense or mistake. Reason could be wrong charge posting, guest deposited large amount of payment.
8. Restaurant/ Bar Check:
Whenever a resident guest consumes food and beverage in a restaurant or bar, a bill is raised, if the customer wants to utilize the credit facility offered by hotel, the bill is signed by the guest. It is treated as voucher.
Voucher definition:
A document detailing a transaction to be posted to a front office account; used to communicate information from a POS (Point of Sale) to the front office.
Types of Voucher:
- Visitors Paid Out Voucher
- Miscellaneous Charge Voucher
- Cash Receipt Voucher
- Telephone Call Voucher
- Travel Agent Voucher
- Commission Voucher
- Guest Allowance Voucher
- Restaurant/ Bar Check Voucher
1. Visitors Paid Out (VPO):
The money paid by the hotel on behalf of guests.
Reasons: Payment for taxi
Florist charges
Postage and courier charges
Emergency medical expense
2. Miscellaneous Charge Order (MCO):
It is prepared for miscellaneous services and facilities like laundry, health club, beauty salon. MCO is to be signed by the guest before posting into the guest folio.
3. Cash Receipt Voucher:
It is an acknowledgement that a payment has been made in cash.
4. Telephone Call Voucher:
It is the record of all the calls made by guests with the charges applicable on it. Made by telephone operator.
5. Travel Agent Voucher:
When a travel agent makes the reservation on behalf of guest then the hotel provides a voucher to the travel agent containing the details of billing procedure and services to be provided to the guest.
6. Commission Voucher:
Hotels offer commission to persons who provide regular business. Whenever commission is paid by the cashier, a commission voucher is made. It is generally authorized by the lobby manager.
Eg: A taxi driver who brings a walk-in guest. A travel agent working on commission basis
7. Guest Allowance Voucher:
It is an amount deducted from an invoice to compensate the buyer for an expense or mistake. Reason could be wrong charge posting, guest deposited large amount of payment.
8. Restaurant/ Bar Check:
Whenever a resident guest consumes food and beverage in a restaurant or bar, a bill is raised, if the customer wants to utilize the credit facility offered by hotel, the bill is signed by the guest. It is treated as voucher.
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