Question Paper of Semester 1 - Front Office Operation 2018 Important Questions

Question Paper of Semester 1 - Front Office Operation 2018 Important Questions. These are the questions that came in the examination of Front Office Operation - I for Semester1 (2018). Exam was taken at Amity University Noida. Date of examination: 20 November 2018.



SECTION - A 

 Question 1: Describe the following terms:

a) ARR 

 b) Amenities

 c) Black Listed Guests

 d) Block

 e) Bucket

 f) Retention

Question 2: Differentiate between Resort and Motel.

Question 3: What do you understand by "Plan". Explain all plans used in Hotel Industry.




Question 4: Mention all function areas of Front Office and Explain in breif.

Question 5: Write down full form of following abbreviations.

a) APC

b) CVGR

c) BTA

d) FRRO

 e) DCA

 f) FHRAI

Question 6: Write step by step procedure to welcome guest in a hotel.


 SECTION - B

 Question 7: Explain "Tariff fixation" and also mention the basis of charing.

Question 8: List and Explain any 3 Manual and 3 Semi-Automated Types of equipment used in Front Office.

Question 9: Explain the following:

a) Supplementary Accommodation

b) Condominium





SECTION - C 

 Question 10: 

a) Draw Front Office Hierarchy

b) Write down the duties and responsibilities of the Front office manager, Bell Captain and Night auditor.


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