Question Paper of Semester 1 - Front Office Operation 2018 Important Questions

Question Paper of Semester 1 - Front Office Operation 2018 Important Questions. These are the questions that came in the examination of Front Office Operation - I for Semester1 (2018). Exam was taken at Amity University Noida. Date of examination: 20 November 2018.



SECTION - A 

 Question 1: Describe the following terms:

a) ARR 

 b) Amenities

 c) Black Listed Guests

 d) Block

 e) Bucket

 f) Retention

Question 2: Differentiate between Resort and Motel.

Question 3: What do you understand by "Plan". Explain all plans used in Hotel Industry.




Question 4: Mention all function areas of Front Office and Explain in breif.

Question 5: Write down full form of following abbreviations.

a) APC

b) CVGR

c) BTA

d) FRRO

 e) DCA

 f) FHRAI

Question 6: Write step by step procedure to welcome guest in a hotel.


 SECTION - B

 Question 7: Explain "Tariff fixation" and also mention the basis of charing.

Question 8: List and Explain any 3 Manual and 3 Semi-Automated Types of equipment used in Front Office.

Question 9: Explain the following:

a) Supplementary Accommodation

b) Condominium





SECTION - C 

 Question 10: 

a) Draw Front Office Hierarchy

b) Write down the duties and responsibilities of the Front office manager, Bell Captain and Night auditor.


Comments

Post a Comment

Popular posts from this blog

Registration Process in a Hotel Front Office

Image
Registration Process in a Hotel Front Office Notes by: Mr. Manish Sharma of Amity School of Hospitality (Amity University, Noida) 2019. Further modified and explained by Arpit Chaudhary (Semester 2).   Registration of guest is the most important process in the check-in of the guest. It's mandatory for the guest to go through the registration process no matter what their social or financial status is or there designation. Registration process is required for every guest checking in the hotel. It also doesn't matter if the guest is from within the country or a foreigner, however there are certain things differ in the registration process between a in country living person and a foreigner like showing passport, visa, filling up c-forms etc. The process of filling up the registration card given the to the guest by the hotel staff and signing it off is called Registration. The agreement between the hotel and guest is known as simple contract and for simple contract to ex...
Read more

Food Production Question Banks & Notes - Soup, Stock, Sauces, Cooking Methods, Food Textures, Cuisines, Herbs & Spices & More!

Image
Food Production Quest Banks & Notes - Soup, Stock, Sauces, Cooking Methods, Food Textures, Cuisines, Herbs & Spices & More! This post has a variety of questions that can be used by a Hotel Management student or a curious person for knowledge. Especially for students doing Hotel Management and it can help them during their starting semesters, Theory of Cookery is also the source for many of the information provided here for Cooking or Food Production.  Q : What is a Roux? Ans: Roux is a mixture of flour and fat cooked together for making sauces thick. Q 1: What is the role of Rice in Two Soups? or Name Two Soups where we use Rice? Ans:  Thickening agent of Bisque Soup and Garnish in Mulligatawny Soup Q 2: What is the Stock of Bisque Soup? Ans:  Shellfish Stock. Examples of Shellfish Stock are Prawn, Lobster, Shrimp etc. Q 3: Name 6 Continental Herbs? Ans:  Continental Herbs are Basil, Rosemary, Thyme, Tarragon, Mint and Parsley Q...
Read more

Hospitality Leadership - Definition, Importance of Leadership and Role of Leaders

Image
Hospitality Leadership - Definition, Importance of Leadership and Role of Leaders. Here we will mention the points of leadership, basically the characteristics of a leader and how he influences his surroundings and the people towards success. NOTES BY: Manish Sharma, Lecturer at Amity University Noida (Amity School of Hospitality) Leaders help themselves and others to do the right things. i) They set directions ii) Build an inspiration iii) Vision and Creating something new LEADERSHIP DEFINITION: Leadership is basically guiding a group or an organization towards a particular goal. A leader is a person who does the following: i) Create an inspiring vision of the future. ii) Motivate and inspire people to engage with that vision. iii) Manage believery of that vision. iv) Coach and build a team and ensures that it is effective in achieving the vision. IMPORTANCE OF LEADERSHIP: Leaders... i) Initiate actions ii) Motivate iii) Provide guidance iv) Creating ...
Read more