Hospitality Leadership - Definition, Importance of Leadership and Role of Leaders

Hospitality Leadership - Definition, Importance of Leadership and Role of Leaders. Here we will mention the points of leadership, basically the characteristics of a leader and how he influences his surroundings and the people towards success.

NOTES BY: Manish Sharma, Lecturer at Amity University Noida (Amity School of Hospitality)



Leaders help themselves and others to do the right things.
i) They set directions
ii) Build an inspiration
iii) Vision and Creating something new




LEADERSHIP DEFINITION:

Leadership is basically guiding a group or an organization towards a particular goal. A leader is a person who does the following:
i) Create an inspiring vision of the future.
ii) Motivate and inspire people to engage with that vision.
iii) Manage believery of that vision.
iv) Coach and build a team and ensures that it is effective in achieving the vision.

IMPORTANCE OF LEADERSHIP:

Leaders...
i) Initiate actions
ii) Motivate
iii) Provide guidance
iv) Creating confidence
v) Building morals
vi) Build Work Environment
vii) Co-ordination
viii) Honest
ix) Courage
x) Commitment
xi) Risk Taking and that too calculative risk taking

ROLE OF LEADER:

i) Required at all levels (low, medium, high etc)
ii Representative of an organization
iii) Integrates and reconcile the personal goals with organizational goals.
iv) He solicit support
v) Leader as a friend, philosopher and guide.


Comments

Post a Comment

Popular posts from this blog

What is Front Office Voucher? Types of Vouchers in Front Office - Hotel Management Notes

Image
What is Front Office Voucher? Types of Vouchers in Front Office - Hotel Management Notes Voucher definition: A document detailing a transaction to be posted to a front office account; used to communicate information from a POS (Point of Sale) to the front office. Types of Voucher:  - Visitors Paid Out Voucher - Miscellaneous Charge Voucher - Cash Receipt Voucher - Telephone Call Voucher - Travel Agent Voucher - Commission Voucher - Guest Allowance Voucher - Restaurant/ Bar Check Voucher 1. Visitors Paid Out (VPO): The money paid by the hotel on behalf of guests. Reasons: Payment for taxi Florist charges Postage and courier charges Emergency medical expense  2. Miscellaneous Charge Order (MCO):  It is prepared for miscellaneous services and facilities like laundry, health club, beauty salon. MCO is to be signed by the guest before posting into the guest folio. 3. Cash Receipt Voucher:  It is an acknowledgement that a payment has been made in cash. 4. T
Read more

Question Bank on Cooking Methods - Food Production Questions & Notes

Image
Question Bank on Cooking Methods - Food Production Questions & Notes. This Page has Various Questions on Cooking Methods which are Boiling, Poaching, Steaming, Stewing, Roasting, Grilling, Broiling, Baking and  Frying. They are used in preparation of various Foods. Q 1: When Blanching Method is Used in Cooking? ANS: Blanching Method is used when Food needs to be precooked. Q 2: What is the temperature required in Poaching Method? ANS: 93 °  to 95 °  Celsius Q 3: Name two methods of Steaming? ANS: Indirect Steaming and Direct Steaming Q 4: Name 3 Methods of Roasting? ANS: Pot Roasting, Oven Roasting and Spit Roasting Q 5: Name Two Frying Methods? ANS: Deep Frying and Shallow Frying Q 6: What is Simmering? ANS: Simmering is heating the food when cooking just under Boiling temperature. Q 7: Name Two Foods which are cooked by POACHING METHOD? ANS: INKOKT LAX and KOTMIS SATSIVI Q 8: Name Two Foods which are cooked by STEAMING METHOD? ANS: MOMOS and
Read more

Front Office Staff - Duties and Responsibilities

Image
Duties and Responsibilities of the Front Office Staff in a Hotel.  Front Office Manager: 1. He is the most senior staff of the Front Office Department 2. He makes sure that the front office department is running and functioning smoothly 3. He sees that the staff is well groomed, in proper uniform and is coming on time 4. He makes sure that the guests coming and going in the Front Office lobby are satisfied with the environment and their queries are being solved. 5. He is entirely responsible for everything that goes in the Front Office. 6. He deals with the guest complaints too. 7. If other front office staff can't handle guest queries or have any other problem regarding the hotel, Front Office manager then has to present there and handle the situation. Front Office Lobby Manager: 1. He ensures that all the rooms are blocked for booking as per reservation requests 2. He keeps a check on the room position, whether they are available for booking, reserved o
Read more